Official New Balance Thread *sizing info for different models on first page*

After calling New Balance in regards to my customs having a white paint stain on them they said they would send a shipping label for them to be returned and re made. I know someone mentioned getting a voucher for a pair that was defective but I didnt have such luck. Anyone else have a situation like this?
 
 
Decided to pull the trigger..I have one more coming tomorrow since I ordered it late on Thursday. These were ordered Thurs...that 2day in hand is no joke...Welp, lmk what you guys think. Quality is fantastic
I've seen this on a few customs so far and surprised no one has said anything. If I get a toe box with a huge wrinkle/bulg like that I'm getting a new pair. This was an issue on my CEL's and I returned them for a new pair. 

I want my toe box to wrinkle naturally, not come out of box with a defect like that, which will only look worse with time. 
 
 
After calling New Balance in regards to my customs having a white paint stain on them they said they would send a shipping label for them to be returned and re made. I know someone mentioned getting a voucher for a pair that was defective but I didnt have such luck. Anyone else have a situation like this?
I'm pretty sure the people who got the voucher for a free custom were those very few people in the beginning who had mismatched mesh.

Can't expect NB to be giving away free pairs just cause people complain about some glue/paint stains, they'll definitely get taken advantage of
 
 
I'm pretty sure the people who got the voucher for a free custom were those very few people in the beginning who had mismatched mesh.

Can't expect NB to be giving away free pairs just cause people complain about some glue/paint stains, they'll definitely get taken advantage 
Im fine with sending the shoes back and getting a new pair made. I was just curious as to how people got those vouchers. 
 
 
I'm pretty sure the people who got the voucher for a free custom were those very few people in the beginning who had mismatched mesh.

Can't expect NB to be giving away free pairs just cause people complain about some glue/paint stains, they'll definitely get taken advantage of
had mismatched mesh for a pair i ordered, kept the shoes, got a refund and got a free 998 custom voucher
 
Hilltop blues shipped to UK and they honoured the discount code I applied even though they said no promos on that particular shoe. Worked out £126 all in which is much better than £160
 
 
had mismatched mesh for a pair i ordered, kept the shoes, got a refund and got a free 998 custom voucher
So i ordered 2 pair on drop day. One pair was great but the bottom half of the tongue was not perforated like the editor showed. The other pair just never got through their system and into production (it took 2 weeks for them to figure out they werent even coming smh). 

That being said i kept pressing and finally i got hooked up (as deserved cause this was bs). I got a full refund on the messed up pair which i get to keep and 2 free 998 vouchers. 3 free pairs makes my head ache go away 
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Blowing up my local spot.

They do these sales often. DFW has a very unfortunate tunnel vision for all things Jordan brand and it seems nearly impossible for stores to thrive carrying anything different.

60% off is nuts. I wanted those Eastcoast Summer Red-Made in the USA 574, but they sold out of a 13 damn!
 
Hate I missed those Hilltops on the coupon code.
I bought a pair on the evening of June 19th for full price.  I saw the post in here this morning about the discount so I contacted J Crew via email and this was their response. 

"I am so sorry about the confusion regarding the GOSHOPPING promotion. The New Balance sneaker is a branded partnership item, and actually wasn't eligible for that promotion.  Traditionally, branded partnership merchandise is excluded from promotional code discounts.  Again, I am sorry for any inconvenience this may have caused.

Feel free to reach out with any questions.  We're available 24/7 to help! "
 

Best,

Alvena  

1-800-591-3802
 
 
Decided to pull the trigger..I have one more coming tomorrow since I ordered it late on Thursday. These were ordered Thurs...that 2day in hand is no joke...Welp, lmk what you guys think. Quality is fantastic
All 3 are great - the only in soho inspired 998 looks real good, may grab one when funds are available.
 
Decided to pull the trigger..I have one more coming tomorrow since I ordered it late on Thursday. These were ordered Thurs...that 2day in hand is no joke...Welp, lmk what you guys think. Quality is fantastic



Nice!!!
I have a pair in cart like look the right pair(I go for red tongue)
Happy to see a pair you made it real.:nerd:
 
HTB came in today, joints are flames, recommend copping to anyone who's on the fence. Quality is great too. Just wish j crew threw in another set of laces.
 
My Mowabbs had an error in that the plastic piece in the side was black instead of grey like I asked for. I called about it and sent them pics and they're gonna refund me the money and then I can make up a new pair but there was no talk of "keep them and we'll send you a corrected pair" or anything like that. Guess they had enough of those issues they were leaking too much money on it. Minor mistake but it makes a big difference to me regarding the look of the shoe.
 
I hair a pair of high top Diamond SBs in a size 14, worn once (they look brand new) but would be more than willing to trade for on of those coupons u guys got. Trust me, this would be a major win for you.
 
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