For those who have sent back shoes to Nike...

• Apr 10, 2009

• #1

notorious pinoy

187

10

Joined

Nov 6, 2005

How long did from when you shipped them the shoes did you get a response back and if they do a product replacement is it the same exact pair except brand new?

 

• Apr 10, 2009

• #2

mement0m0r1

21

10

Joined

Sep 16, 2005

I think the nikebiz website states that you can expect a reply in 4 to 6 weeks, but it's almost always been faster than that. I've never had Nike senda replacement pair. The always send an e-mail with a code for Nike credit in the amount of the msrp of the returned shoe. The last pair I sent back were theZoom Kobe 1's that had a ripped eyestay, and within 3 weeks I had a Nike.com credit (which can also be used at outlets and Niketown brick-and-mortarstores) for $140, the msrp of the shoe. I had paid $50 during a Footlocker F&F weekend for the shoes. Not a bad deal. As long as the complaint islegitimate, Nike will stand by their product and give you Nike credit for the original retail price.

 

• Apr 10, 2009

• #3

notorious pinoy

187

10

Joined

Nov 6, 2005

Originally Posted by mement0m0r1

I think the nikebiz website states that you can expect a reply in 4 to 6 weeks, but it's almost always been faster than that. I've never had Nike send a replacement pair. The always send an e-mail with a code for Nike credit in the amount of the msrp of the returned shoe. The last pair I sent back were the Zoom Kobe 1's that had a ripped eyestay, and within 3 weeks I had a Nike.com credit (which can also be used at outlets and Niketown brick-and-mortar stores) for $140, the msrp of the shoe. I had paid $50 during a Footlocker F&F weekend for the shoes. Not a bad deal. As long as the complaint is legitimate, Nike will stand by their product and give you Nike credit for the original retail price.

Click to expand...

would you think I would get a replacement pair or a voucher for this?

 

• Apr 11, 2009

• #4

allboutkobe

65

10

Joined

Jun 28, 2003

I'm pretty sure Nike will give you a voucher for those. I sent in a pair of ZKIII's with peeling soles and I got a voucher in the mail about 2 weeksafter they received the shoes. Here are some pics of the shoes I sent in.
http://niketalk.yuku.com/sreply/478...m-Kobe-III-Post-MVP-SHOE-DONE-USA-MAYBE-.html

 

• Apr 11, 2009

• #5

p1mpjuce

721

11

Joined

Dec 30, 2008

good luck man, i've heard people doing this & getting a replacement of the shoe if its still around & if its not, they will send a voucher. keep usupdated on this. i have a few pairs that i haven't owned for awhil & seem to just tear right up

 

• Apr 11, 2009

• #6

jmizzo

1,753

12

Joined

Aug 25, 2008

whatever happened to shoe goo...glue that back together and go back to the court....

 

• Apr 11, 2009

• #7

shoeheadlao

274

10

Joined

May 10, 2007

You shouldn't have to buy shoe goo, Nike should step up their quality if soles are peeling off the bat like that

 

• Apr 13, 2009

• #8

notorious pinoy

187

10

Joined

Nov 6, 2005

My packaged arrived over at Nike this morning at 7:43 AM and i just checked right now on Nikbiz.com to see what the status was on my claim and this is what ithas read.

"Status
Approved"

" Status Description
We've inspected the product you've sent in, and we found a material and/or manufacturing flaw. We will be sending out a Product Voucher for thesuggested retail price of the item. You should receive this in about 5.-7 business days. To redeem the Product Voucher, just go to Nikestore.com and make yourselections. You'll find the space to enter your product voucher number on the payment page."