wow that really sucks... I'd argue that they didn't hold up their end of the deal and request a refund. Kitbag actually manages the online stores for the majority of the big clubs. I have issues with them like 50% of the time. The first time, I ordered a Man Utd CL kit and they pressed the numbers on too much and there was a huge outline of the crest molded into the numbers on the back of the shirt. The second time, I ordered a Dortmund shirt. The issue was that the fabric tag on the bag showed it was a large and the paper tag showed it was a small. Needles to say, it didn't fit. Instead of exchanging it for me, they requested that I ship it back for a refund. I ended up getting a refund for my original order and they didn't refund the return shipping. I had to hassle them for about a month just for them to refund me the shipping and they didn't even do that right. They ended up refunding me the original shipping cost that I paid when I placed the order as opposed to the shipping amount that I paid to send it back and this is after they had requested a copy of the receipt for return shipping. Honestly... it's a bunch of lazy morons that work for them. The other two times that I ordered stuff from them, it came out just fine.
Seriously F*CK kit bag!
theyre the ones who messed up my Shakhtar kits both home and away.
The person emailing me from the Shakhtar email was very helpful but he did mention that kitbag are the ones responsible for the mess up they did to my order as well.
I dont understand how they cant take responsibility for their mistakes.