You: yes jose my PSN has been down for 2 days now.
You: which, i could understand if i could actually play games.
You: i got a free 2k15 download, but i can't even play the game now.
Jose: I see K. I'd be happy to look into this for you today.
Jose: Do you have the physical or digital game?
You: I would like some sort of compensation.
You: i have the digital version.
Jose: I do apologize but most of the Digital games require you to access to the PSN fisrt. Therefore, you may be able to use it at the moment.
You: whenever PSN goes down my 400 dollar playstation 4 turns into a paper weight....a door stop?
You: i bought this bundle to have a game.....i dont have a game.
Jose: My most sincerely apologies for the inconvenience K, but at this moment you need to be aware that we are experiencing Network Connection Issues with the PSN and some users that may not be able to access to the PSN with some of their accounts.
You: I understand that
Jose: But rest assured since we are currently working to have the servers up and running again. We apologize for the inconvenience and we appreciate your patience. We kindly advice you to try again later on today. Thank you for understanding
You: that fact doesn't clear playstation of any liability
You: im still not satisfied.
You: is this supposed to entice me to pay a subscription fee?
You: so i can not play any of my games anytime there is a service outage?
You: and since its the servers, tough luck, it's nobody's responsibility?
You: my girlfriend, who bought the system, wants to return it to the store!
Jose: K, she can try returning the system to the store.
You: that's the fix?
Jose: That will be one option. The other option will be trying to access to the PSN at a later time.
You: so sony support is telling me to return my system?
Jose: K, that will be your decision.
Jose: My best advice is to try to access to the PSN at a later time.
Jose: Is there anything else I can assist you with today?
You: awesome. im glad we've tried all the options here.
You: so anytime PSN is down
You: i cant play any game?
You: and the only option i have is to not own a playstation?
You: no compensation whatsoever.
Jose: Thank you for contacting PlayStation Chat Support. It was a pleasure to assist you with this. Have a great day.
Jose: Take care.
LMAO dude closed the chat.
this is how sony been treating yall?
Edited by eNPHAN - 12/26/14 at 7:22am