Originally Posted by Antidope
Originally Posted by blakep267
ok, I talked to xbox suppor about my refund and the guy said that 343 has 2 more content updates scheduled for today and tomorrow. He promised a refund if the situation wasn't handled by then. I saved the convo and will be chatting them tomorrow again most likely
Care to screencap that and post it?
343 doesn't work weekends so idk how true that is
arryl: Hello, thank you for contacting Xbox Customer Support. My name is Darryl. Please give me a moment to review your question.
Blake: thank you
Darryl: Hi there Blake!
Darryl: How are you today?
Darryl: I hope your day's been wonderful despite having this issue and all.
Blake: Im Ok Darryl
Blake: A bit disappointed that I have to be chatting today for this issue
Darryl: Cool! I'm really glad that you are doing ok today Blake.
Darryl: Of course, I totally understand that your current situation is something that is rather very disappointing indeed.
Darryl: Even I myself is also part of the group of people who are also having the same situation.
Darryl: Although as of the moment right now the on going issue will actually be addressed by 343 Industries whereas they promised us a series of patches to be released today and tomorrow.
Blake: Yes. I am keeping up with the updates. But I also believed that yesterday's update would alleviate the issue and it did not
Darryl: As of now, I would really love to provide a refund for you for the MCC game here, but unfortunately right now a refund may not be possible as this is an on going issue whereas a promised solution is about to be released. A new patch was just released addressing the content issues and a second patch will be out around tomorrow which addresses the matchmaking issues.
Blake: Ok Darryl. Ill save this conversation, and if tomorrows content update doesn't fixed the address issues, Ill have to ask for a refund again
Darryl: Alrighty sounds like a plan, Blake. Rest assured that the patches will address all the MCC issues and you will be able to enjoy the game on what it can offer.
the patches probably aren't going to work, but at least I can show this to the next rep who tries to say they can't do a refund because a solution is going on