Need to return a pair of XX8 SE's, should I go back to the strore or go through Nike?

I picked up a pair of XX8 SE's at hibbet sports a few months ago and the front zoom air bag compartment is now cracked. I still have the receipt but I've read that nike will also give me a credit. Is that true?

Also if I get another pair is there a good chance this will happen again? I only play once a week and probably played less than 10 times in these