After being on chat support for 45 mins, then being on the phone with customer service for over 2 hours, than the local off depot for 5 mins, then customer service again for 30 mins I FINALLY got Office Depot to price match the Beats Solo for $79.99.
I got matte white.
I don't know how many times I was just gonna give up, telling myself it's not meant to be,
. Bestbuy, Walmart, Target, Staples, Radioshack ALL sold out. I had to drive 25 miles to get these, and these were the last ones at Office Depot.
The customer service reps were ********, I spoke to two guys (Tony and Charles) and a supervisor (Ray). Ray was rude, dude was on one, he wouldn't give me his name when I asked, he just kept asking me for the item number on Bestbuy. I gave it to him 4x and dude still did not give me his name. Finally on the 5th try he gave me 'Ray', saying he never heard me
. After fighting with him he said he would honor it as long as I was picking it up today (I order online, choose instore pickup), he also said to call him when I get there and he'll speak to the office manager. When I finall drove down there, I called Office Depot 1800 number again, and spoke to Charles (oddly enough, he sounded like Tony). He told me there is no Ray there,
, I damn near almost smacked dude from my iPhone. He kept telling me there is nobody there by Ray, and I kept calling ********. I NEVER cuss with CS, but this was warrant. Dude offered me $20 off. I told dude to **** him and his $20 dollars. When I first chatted with a live agent, Leslie, she offered me $50.00 off. There main issue, they do not price match on sale items, BUT there website says different. I told Charles I'm not getting off the phone till I speak with your supervisor, he kept saying there is non here, then he switch it up and said he's with another customer, and switch it up again saying his supervisor advise him to offer me $20.00. I told him Im not getting off the phone til you put Ray or any supervisor on the phone. He told me he would put Ray on the phone if I get an Office manager.
The manager at the Office Depot store was a real cool dude, told them he would honor the price match if they would authorize the change in price since I paid online. 5 hours later dealing with all this, I walked away with the Solo's >D