He's just trying to hold them accountable for quality that was promised. He loves and wants the shoe, just with a reasonable quality. EVERY shoe will have at least one flaw, whether asymmetrical toe box, glue stain, scuff, rogue paint, etc. Most, however, are tolerable and understandable, and expected really. That right shoe though is unacceptable, and should have been a B stock. And if he got two diff pairs with that kind of issue, it's no doubt frustrating.
I'm looking for a 10.5 under retail on eBay, however, this makes me hesitant b/c I wouldn't be able to return it if the defect is truly awful.
I get it. My philosophy is simple - if you aren't satisfied you send them back and you explain why you are sending them back. That's all - after that you move on.