So i just got back from HOH to exchange my MTM 7s for the aquas (with receipt in hand) and can u believe their manager had the nerve to tell me i couldn't exchange them for at least three weeks because its their "policy" on new releases. Lol...so i told them to show me where it states this new policy on my receipt or on their website and when she couldn't do it, i began to force the issue and asked the manager to explain her logic for not allowing me to do an even exchange especially when i had the receipt. Meanwhile other retail stores allow exchanges all day long when u have receipt. Those people at HOH crack me up man. They must think we are idiots. Just because they won't be making money off me because its an exchange instead of a purchase, they try to prevent me from doing the transaction and say it's "policy." Lol
At the same time, she tells me the only way they can exchange the item is if they credit back my card as a return and then i have to run my card again to purchase the 8s! I was like wtf that's the same thing as an even exchange so why not just run it as a straight exchange instead of going thru all the bs hassle of crediting my card and then charging it again! But of course, they want to make it look like i purchased something so it looks good for their numbers and end of day reporting. Lol.
So after ten minutes of the manager explaining their "policy" to me, I walk out the store with my pair of Aqua 8s, straight up even exchange on the new receipt. I swear these retail stores are so full of it sometimes.
^ This reminds me of what I went through yesterday. I wanted to return my pair at Foot Locker (got another pair gifted) and they gave me the stupid runaround about returning. Apparently, same day returns are against policy, because they "mess with inventory". Possibly one of the dumbest excuses I've ever heard. Me approaching a manager made matters worse, because dude was hella dismissive; he spent more time trying to duck me than solving the issue. 99% sure I'm never copping from Foot Locker again.
That is EXACTLY why I make 90% of my purchases online now....
These shoe store managers and skep *** employees be on some sheisty ****.