Probably won't help, that was a Nike elite service email, those are the real Nike cs team, ol chat customer service will refer you to them, when things need escalated.
Didn't you say you rerouted to p.o box? Or was that someone else....? I thought you said you had it sent to a p.o. box, which fed ex or ups don't do in my experience. So they pass it to USPS typically...
Oh gotcha, I've seen a few pics with pairs unlaced, possibly all from you I guess.... I definitely unlace mine a good amount but never all the way down.... My pairs should be here tomorrow.