- 741
- 13
- Joined
- Feb 7, 2003
UPDATE:
Ok. So I went to Finishline earlier today. I pretty much walked in and talked to the shift manager and she took care of everything. I would like to thank her for dealing with the situation. She was very nice and professional throughout the transaction.
Logging on to NT, I got a PM from the store manager. He pretty much told her to take care of the situation so I would like to Thank You (won't name any names), for helping me out. I would like to think that this can be used as an example for future pre-sales.
I understand the thinking behind selling a gift card, therefore you are not technically selling the item early, but you are reserving it. This keeps you out of trouble with JB/Nike. I feel that you should add the return stipulation on the sheet of paper that must be signed when pre-reserving therefore the customer is aware of the situation. By having the customer sign that, they are aware of the policy. Either do that, or allow refunds on the pre-reserve. The chances of a return on a pre-reserve are highly unlikely, but as with my case, they do happen.
I don't want to go into it anymore but just wanted to say thanks for clearing the situation up and don't be surprised if you see me purchasing an item from the store.
Original posts to process the refund and tells me that he will give me a gift card in the amount I paid for the shoes, $151.54.I told him I wanted a refund on my credit card but he told me he can only offer a gift card.
I believe his reasoning is that technically, the shoe was purchased with a gift card. When I went to pre-reserve the shoes, I paid $303.08 on my credit card, and I was given two seperate gift cards that each put a pair on reserve for me. I was never aware of this policy as it was never verbally explained to me or put in writing. However, they did have me sign a form saying that had I not pick up the pair of shoes by noon on Saturday, release day, I would lose the shoes and would have to keep the gift car. NOWHERE on any piece of paper does it say that I would not get a refund to a credit card.
To sum things up, I am stuck with a gift card. By doing a pre-reserve, I was pretty much forced to buy a gift card. Once again, this policy was NEVER explained to anyone. Had I known about this policy, I would have shopped elsewhere since I knew I would be returning a pair. After explaining that I didn't want a gift card, the employee told me to keep them and try to re-sell them. Thanks for the wonderful advice.
Now I am stuck with a pair of shoes that don't fit or a gift card that honestly, I can't see myself spending anytime soon.
To all of you that plan to do business with Finishline Serramonte, please keep this in mind, especially if you plan to purchase Air Jordans from them.
I for one, know that if this isn't resolved, I will NEVER do business with Finishline Serramonte again. Every friend I know that I have told this story too also plan to NEVER shop at Finishline Serramonte again.
Sorry for the long rant, but I feel this is in the best interest of fellow NT'ers. Hopefully you won't get screwed by Finishline Serramonte like I did.
Ok. So I went to Finishline earlier today. I pretty much walked in and talked to the shift manager and she took care of everything. I would like to thank her for dealing with the situation. She was very nice and professional throughout the transaction.
Logging on to NT, I got a PM from the store manager. He pretty much told her to take care of the situation so I would like to Thank You (won't name any names), for helping me out. I would like to think that this can be used as an example for future pre-sales.
I understand the thinking behind selling a gift card, therefore you are not technically selling the item early, but you are reserving it. This keeps you out of trouble with JB/Nike. I feel that you should add the return stipulation on the sheet of paper that must be signed when pre-reserving therefore the customer is aware of the situation. By having the customer sign that, they are aware of the policy. Either do that, or allow refunds on the pre-reserve. The chances of a return on a pre-reserve are highly unlikely, but as with my case, they do happen.
I don't want to go into it anymore but just wanted to say thanks for clearing the situation up and don't be surprised if you see me purchasing an item from the store.
Original posts to process the refund and tells me that he will give me a gift card in the amount I paid for the shoes, $151.54.I told him I wanted a refund on my credit card but he told me he can only offer a gift card.
I believe his reasoning is that technically, the shoe was purchased with a gift card. When I went to pre-reserve the shoes, I paid $303.08 on my credit card, and I was given two seperate gift cards that each put a pair on reserve for me. I was never aware of this policy as it was never verbally explained to me or put in writing. However, they did have me sign a form saying that had I not pick up the pair of shoes by noon on Saturday, release day, I would lose the shoes and would have to keep the gift car. NOWHERE on any piece of paper does it say that I would not get a refund to a credit card.
To sum things up, I am stuck with a gift card. By doing a pre-reserve, I was pretty much forced to buy a gift card. Once again, this policy was NEVER explained to anyone. Had I known about this policy, I would have shopped elsewhere since I knew I would be returning a pair. After explaining that I didn't want a gift card, the employee told me to keep them and try to re-sell them. Thanks for the wonderful advice.
Now I am stuck with a pair of shoes that don't fit or a gift card that honestly, I can't see myself spending anytime soon.
To all of you that plan to do business with Finishline Serramonte, please keep this in mind, especially if you plan to purchase Air Jordans from them.
I for one, know that if this isn't resolved, I will NEVER do business with Finishline Serramonte again. Every friend I know that I have told this story too also plan to NEVER shop at Finishline Serramonte again.
Sorry for the long rant, but I feel this is in the best interest of fellow NT'ers. Hopefully you won't get screwed by Finishline Serramonte like I did.
