"How to Return Shoes to Nike"-Guide

87
10
Joined Dec 8, 1999
This kind of posts appear on the regular, so it would be efficient to make a "how-to" guide for the archives.

Since I don't live in the USA i can't help you guys out much, I'd appreciate your help, and I'm sure many other will do, too.

Note: This thread is by no means intended as a guide how to fool Nike as for "how can I rip my xxx in order to send them back for money?". Authors of such questions and members replying to them trying to "help" face banishment from Niketalk, for it is people like them that make it harder for honest consumers to send sneakers back, not to mention that it is illegal.

Please post, prefereably in chronological order (i.e. point 1 to 5), how to send shoes back and how to contact Nike (online, telephone number, address).

Ced
When the scythes of light
get out of my vision
the roaring stops in my ears
I'll take your love with me
into the quiet.
 
12
10
Joined Jun 19, 2002
I have been whondering if anybody has info on how to return shoes in europe?

Can it be done?

Chill
Representin Brussels Belgium to the fullest
Now everybody talking bout they blastin, hmmmIs you bustin steel or is you flashin? HmmmTalkin out your....
****Been a local user since june 2000, only took up time to register at ezboard not so long ago, so don't even come up calling me a newbie****
 
2
10
Joined Jul 24, 2002
alrite, i have a pair of nike air zoom total 90 soccer cleats that i wore for 7 games and the plate on the bottom cracked in half. is that grounds to return them?
"They say music can alter moods and talk to you, well can it load a gun up for you , and cock it too?Well if it can, then the next time you assault a dude, just tell the judge it was my fault and I'll get sued" Eminem
 
43
10
Joined Mar 5, 2002
1- Obtain the address at www.nikebiz.com
2- Pack the sneakers in anybox, it does not have to be the original, along with a short letter explaining WHY you are returning the sneakers.
3- Wait
4- Receive Voucher, to be used ONLY on niketown.com





And to the kid that asked about his soccer shoes, I believe that is grounds for a voucher. Shipping is only 5 dollars, its worth a try.
[h2][color=3399ff]ILL MITCH, PUNK, ACT LIKE YOU KNOW. [/color][/h2] "I want somebody to have a Quote i've said in the past on their signature. I've seen that a few times...That would be special and nice at the same time :smile:" -HoopsTV2000
 
319
57
Joined Aug 21, 2001
I just sent some Air Max with a popped bubble in a couple weeks ago. Another thing: I think shoes with excessive wear cannot be sent in. If you do not want the shoes if they decide you don't get a voucher, they can recycle the shoes or of course send them back to you.
 
41
10
Joined Mar 18, 2002
This is the way I sent my kicks back to nike about 4 months ago.

1. Called nike consumer affairs, (1-800-344-6453).
They give you an e-claim number and tell you exactly what to do.

2. write a letter in with the kicks explaining what is wrong.

3. Send the kicks to nike.

4. Wait for them to send you a voucher.

The main thing you have to do is call nike consumer affairs. Tell them you have a defect in you sneakers and you want a voucher. They will explain to you exactly what you have to do. (e-claim number, shippping, letter, etc.)

If you havent received anything in about 2 weeks you can always call consumer affairs and they will tell you if you sneakers were accepted as haveing a defect or if they have been declined and will be send back to you.

This is what I did a couple months back. i dont know if it will still work, but its worth the try.
"ladies and gentlemen put ur hands together for a time to say.....nyc to the baller" Jay-Z
Got any hot or rare kicks for sale in size 10.5?Hit me up at terapins03@hotmail.com
 
600
10
Joined Aug 16, 2002
QUESTION:

The outsole is coming off on my GP4... they are $125, so can i return them for Jordan's? (Jordan VII - $125)?

- Nike Canada does not give out vouchers, they send back shoes of the same sport and same or lower price.
 
1
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Joined Apr 7, 2002
Nike no longer gives out e-claim numbers.
This is what to do

1. Nike will NOT let you return shoes that are older then 3 yrs or show excessive wear. Shoes that are NIKE ID products must be returned to another address which you can find on www.nikebiz.com.

2. You don't have to call them, e-mail them or do anything. All you do is send your shoes in a package With the following address...
NIKE ROC
26755 SouthWest 95 AVE.
Wilsonville oregon 97070

Include a small letter with a note like this...
Name..
Address
Phone #
Email

Then your message/REASON WHY YOUR RETURING

YOU MUST MARK YOUR PACKAGE ON THE OUTSIDE OR IT SHALL BE DESTRYOED WITH NO REFUND.

If the shoes are found to be flawed nike will issue you a voucher and it will be sent to you through the regular mail. If the shoes are found to not be flawed they will be returned {IMO in a very tight box that creases the shoes} to you.

Some products can not be returned to nike so i suggest calling CONSUMER AFFAIRS 1-800-344-6453
and listen to "the rules of the game".

I hope this helps and if you gave any other questions feel free to ask. Also DON"T TRY AND FRAUD NIKE BECAUSE THEY AREN"T STUPID. My friend sent back many shoes about 50 to nike in a period or about 6 months. He then recived a letter from Nike Inc, explaining that an investagation in underway.

Always lookin for 5's sz 13 must be DS hit me up at dvd2056@yahoo.com
 
5
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Joined Oct 11, 2002
Would I be able to send my FP3's back because the tongues ripped? also what do you mean by:
Quote:[hr][/hr] YOU MUST MARK YOUR PACKAGE ON THE OUTSIDE OR IT SHALL BE DESTRYOED WITH NO REFUND.[hr][/hr]
 
99
11
Joined May 17, 2001
Mark the outside of your package with your RETURN ADDRESS.

I returned a pair of XVII's after two of the metal lace holders popped off after only six hours of wear. I would recommend, like I did, if you return XVII's to include the suitcase. With the shoes, I wrote a three paragraph letter saying how awesome their products were and that it would be greatly appreciated if a refund was provided. Just be polite, professional and honest.

Three weeks later, I received a $200 voucher in the mail. This was last week.
Midway upon the journey of my life, I found myself within a forest dark,

For the straightforward pathway had been lost.- The Divine Comedy- Dante Alighieri-(1265-1321)
[h4] [/h4]
 
1
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Joined Oct 12, 2002
I can't believe how useful this information was - I was just about to post a message on niketalk about how to return shoes since when I called they gave me some bs on the phone after talking to a robot for like 10 minutes. (The machine basically hung up on me and did not let me talk to anyone since no one was there) I returned shoes about 2 months ago and they gave out all the information over the phone through a machine but now I guess they want to talk to you in person.

Anyways, thanks for that info, I just forgot the address to send the shoes back.
 

digmer812

Banned
1
10
Joined Oct 12, 2002
hey cartman did u get those xvii's from the outlets,that wouldve been tight if u did.if u did i would have got sumthin like the vc 2 or jordan 18
 
3
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Joined Dec 14, 2001
In Canada:

1. Phone Nike Canada at 1-800-663-6453

2. Follow the automated prompts

Note: Have defective product ready at hand, since they ask for product information.

3. After waiting on hold forever, operator will answer and give you a Claim Number if your return is accepted

4. Write Claim # directly on shipping box and mail the shoes to

Nike Canada Ltd
260 Brimley Rd
Scarborough
On
M1M-3H8

5. In 3-4 weeks time expect to receive your replacement shoes that are equal value and similar performance (E.g. I sent back my FP3's and they sent me Shox VC)

www.shoe-center.com
 
600
10
Joined Aug 16, 2002
It's actually Brimley Road.

And can i get jordan's for nike's? is there any rule on nike's for nike's and jordan's for jordan's?
 
3
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Joined Dec 14, 2001
oh sorry about the misspelling

i have size 16 so they told me that they cant promise anythin on whih shoe i'll get back, but it will be the same value and performance level. they also told me they cant guarantee certain color requests
www.shoe-center.com
 
43
10
Joined Mar 5, 2002
I play handball, and I did so in a pair of Tailwinds. If you dont know, handball kills both the front sole and back sole of the sneakers. I had the sneakers peeling and really worn to the point where the black sole was showing bits of orange.

I returned them giving them reasons and telling them that all the defects happend BEFORE the major wear, and I was sent a voucher.
[h2][color=3399ff]ILL MITCH, PUNK, ACT LIKE YOU KNOW. [/color][/h2] "I want somebody to have a Quote i've said in the past on their signature. I've seen that a few times...That would be special and nice at the same time :smile:" -HoopsTV2000
 
14
10
Joined Dec 17, 2001
Ok, my NIke Air Super Speed Max have the Max Air heel popped, but I am worried if they are too destroyed.

Had these for 10 months, the sole is tearing up so bad you can see the Bottom of the Air.

Also, no shoe sizing tag in the lewft shoe. The defect is on the right. I bought these at Champs.

Fifty percent of life in the NBA is sex. The other fifty percent is money.-Dennis Rodman
 
3
10
Joined Oct 12, 2002
thanks guys, I was just searching on ndc looking for info to return some shoes.

But do you think Nike will accept back some Flightposite KG's in the TB college colors? it doesn't say they wouldn't, but I guess it's worth a try.
 
90
10
Joined Sep 7, 2002
Its not like they are doing you a favor by issuing you a voucher. You shouldn't have to go through this in the first place. To be honest, almost every pair of shoes that I wear to play ball in is "defective" in some way. Either the sole starts to peel off, or the tongue ripps, or anything like that. If Nike had more strict quality control they woulnd't have to worry about people sending back a whole bunch of kicks. I don't feel wrong at all for sending back shoes when the sole peels off a little. Even if it doesn't affect overall performance. It shouldn't happen. They know this as well and they issue vouchers for all defects.
"You like the beer Kane dropped in Menace 40 and broke..." - Freeway
 

lilpenny24

Banned
179
33
Joined Feb 8, 2002
www.nike.com/nikebiz/nike...ml?page=40

Here is the direct link


I recently sent in my FP3 for a ripped tounge and I called and received a claim number......It is toll free and a machine. Nikes quality and attention to detail has gone downhill.....
"The secret service couldn't guard me........"
 
1
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Joined Oct 13, 2002
I have torn my Nike Air Jordan XI retro and I would like to return them. Do you think they will accept them?
Thanx very much in advance for your replies.
 
153
13
Joined May 12, 2001
well what if there's nothing wrong with the shoes and u just want to return them to get a different shoe....
[table]"Now you forced to listen, I got the mind of a grad from Princeton, play your position or soon you'll be lost and missin', it's far from fiction, my presence is like that of a Christian with ammunition puttin' states under submission..."[/table][table]GO EAGLES[/table][table]GO SIXERS[/table]
 
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