Consumer Reports' 2011 Reliability Rankings

[keithsweatsjordans]

Why are Scion/Lexus and Toyota so far apart?

 

[nicedudewithnicedreams]

Originally Posted by AC4Three

Originally Posted by kash55

Originally Posted by AC4Three

Why are the results so much different than the JD Power list?

Actually, the CR results were also based from the voice of the people.

Reliability methodology

Findings are based on responses on 1.3 million vehicles owned or leased by subscribers to Consumer Reports or ConsumerReports.org. Conducted by Consumer Reports’ National Survey Research Center, the survey covers model years 2002 to 2011.

Consumer Reports’ expert team of statisticians and automotive engineers used the survey data to predict reliability of new 2012 models. Predicted reliability is Consumer Reports’ forecast of how well models currently on sale are likely to hold up. To calculate predicted-reliability ratings, CR averages the overall reliability scores (used car verdicts) for the most recent three model years, provided that the model remained unchanged in that period and also didn’t substantially change for 2012. If a model was new or redesigned in the past couple of years, one or two years’ data may be used, or if that’s all that’s available. On rare occasions, Consumer Reports makes predictions for a newly redesigned model, but only if previous versions had outstanding reliability.

 

[trasoul82]

Originally Posted by AC4Three

Why are the results so much different than the JD Power list?

Look at the wording JD Power uses. "Problems" per 100 vehicles. What exactly constitutes a problem?

Company A has 150 "problems"  this year with a window switch needing to be pressed twice to lower a window.

Company B has "problems" with 7 of their engines exploding this year upon turning the ignition.

According to that JD Power format, Company B is the superior nameplate.