The thing is the guy just said something so pseudo-intellectual and full of so many assumptions that it physically hurt me reading it.
Yeah you can give an opinion about anyone or anything but when you do it; don't come across as someone so bitter that it completes invalidates your opinion.
What the hell is this: "and even though she probably needs pocket money to support her studies and being part time of footpatrol's cs could be a solution towards that, she should be very careful on her email wording as people would be really interested to know what is footpatrol's opinion on the BREXIT (just a referendum result so far with no actual consequences/effect at the moment in terms of UK and EU status) as well as its effect on business practices. I never heard back from her."
I understand you had a bad experience with a store but why get so upset that you come up with a backstory for a customer service rep?
Back to the topic though; some stores charge VAT, some remove it, you can go through the extra effort to email them to try to remove the VAT but know they don't have to do it.
It's usually not that bad though and most euro stores know the US folks are only buying hyped things that even with the VAT it comes down to a lower price than resell.