Opened case, paypal asked me this:
To continue, we need documentation supporting your claim that the item is
not authentic.
Here’s what you need to do.
1. Obtain a document from an unbiased third-party, such as a dealer,
appraiser, or an organization that is qualified in the area of the item in
question (other than you). This document should contain the following:
• Detailed description as to why the item is not authentic (i.e., how the
item differs from an authentic item, how the person evaluating the item
determined that it is not authentic, etc.).
• If possible, the document should include a serial number and must be on
letterhead that includes the name, address, and phone number of the
authenticating party so that we can contact them directly, if necessary.
2. Fax the documents to PayPal at (402) 537-5760 (please note this is a
United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered to your PayPal account and the ID number of your claim
(PP-001-529-389-606). That way we can attach the documents to your claim as
quickly as possible.
3. We need to receive your fax by November 10, 2011 in order to proceed
with the investigation of your claim. If we don’t receive your fax by
November 10, 2011, your claim will be canceled and no further action will
be taken on our part.
Please note that PayPal is unable to reimburse you for any costs or fees
that may be incurred in obtaining the requested documents. Any documents
you provide may also be supplied to the seller if necessary.
Actually i'm from Russia but i always ship items to my buddy in US. This is the first time paypal asks me for this document and i don't know where to get that. Please help. Thanks in advance!