Christian(Fri Feb 13 2009 17:46:58 GMT-0800 (Pacific Standard Time))>
i have forgotten my Comcast.net information.
analyst Mark has entered room
Mark(Fri Feb 13 2009 17:47:03 GMT-0800 (Pacific Standard Time))>
Hello Christian_, Thank you for contacting Comcast Live Chat Support. My name is Mark. Please give me one moment to review your information.
Christian_(Fri Feb 13 2009 14:47:23 GMT-0800 (Pacific Standard Time))>
hello.
Mark(Fri Feb 13 2009 17:47:16 GMT-0800 (Pacific Standard Time))>
I will be happy to assist you with your user name and password.
Christian_(Fri Feb 13 2009 14:47:34 GMT-0800 (Pacific Standard Time))>
ok.
Christian_(Fri Feb 13 2009 14:47:44 GMT-0800 (Pacific Standard Time))>
still there?
Christian_(Fri Feb 13 2009 14:48:25 GMT-0800 (Pacific Standard Time))>
*ahem
Mark(Fri Feb 13 2009 17:48:32 GMT-0800 (Pacific Standard Time))>
For your protection, I will need to verify some information. Please give me either the account number, or the last 4 digits of the social security number, orthe exact amount of the last payment made to this account.
Christian_(Fri Feb 13 2009 14:48:54 GMT-0800 (Pacific Standard Time))>
ok one second
Christian_(Fri Feb 13 2009 14:50:27 GMT-0800 (Pacific Standard Time))>
*******
Christian_(Fri Feb 13 2009 14:50:37 GMT-0800 (Pacific Standard Time))>
will that do?
Mark(Fri Feb 13 2009 17:50:50 GMT-0800 (Pacific Standard Time))>
Thank you! Your email address is *********@comcast.net and the user name for logging into
http://www.comcast.net is*******. For your security, I cannot view your password, but I can reset it to a randomly generated one. This is for security. Do you need the password resetnow?
Christian_(Fri Feb 13 2009 14:51:20 GMT-0800 (Pacific Standard Time))>
THANK YOU
Christian_(Fri Feb 13 2009 14:51:40 GMT-0800 (Pacific Standard Time))>
still there?
Mark(Fri Feb 13 2009 17:51:40 GMT-0800 (Pacific Standard Time))>
yes
Mark(Fri Feb 13 2009 17:51:47 GMT-0800 (Pacific Standard Time))>
Do you need the password reset?
Christian_(Fri Feb 13 2009 14:52:11 GMT-0800 (Pacific Standard Time))>
no id like to ask you another question
Mark(Fri Feb 13 2009 17:52:13 GMT-0800 (Pacific Standard Time))>
Is there anything else I can help you with today?
Christian_(Fri Feb 13 2009 14:52:49 GMT-0800 (Pacific Standard Time))>
the password is not working
Mark(Fri Feb 13 2009 17:52:58 GMT-0800 (Pacific Standard Time))>
Then it will have to be reset.
Christian_(Fri Feb 13 2009 14:53:17 GMT-0800 (Pacific Standard Time))>
ok. lets do it.
Mark(Fri Feb 13 2009 17:53:25 GMT-0800 (Pacific Standard Time))>
Your new password is ******* We recommend that you change this password to something easier for you to remember. Click MY ACCOUNT at the top left corner of
http://www.comcast.net , and log in with the new password. Then click CHANGE PASSWORD/SECRET QUESTION. Fill in therequired information, and select the CHANGE PASSWORD button.
Mark(Fri Feb 13 2009 17:53:27 GMT-0800 (Pacific Standard Time))>
Do you want me to wait while you reset the password?
Christian_(Fri Feb 13 2009 14:53:56 GMT-0800 (Pacific Standard Time))>
ok. let me try the new one
Christian_(Fri Feb 13 2009 14:54:48 GMT-0800 (Pacific Standard Time))>
ok it works thank you, but before you go i have one last question
Mark(Fri Feb 13 2009 17:54:51 GMT-0800 (Pacific Standard Time))>
yes
Christian_(Fri Feb 13 2009 14:55:21 GMT-0800 (Pacific Standard Time))>
have you heard Drake's New mixtape?
Christian_(Fri Feb 13 2009 14:55:36 GMT-0800 (Pacific Standard Time))>
it is entitled "So Far Gone"
Mark(Fri Feb 13 2009 17:55:29 GMT-0800 (Pacific Standard Time))>
I'm sorry but I haven't
Christian_(Fri Feb 13 2009 14:55:44 GMT-0800 (Pacific Standard Time))>
would you like to.
Christian_(Fri Feb 13 2009 14:56:00 GMT-0800 (Pacific Standard Time))>
In apprciation for helping me out id like to send you one
Christian_(Fri Feb 13 2009 14:56:16 GMT-0800 (Pacific Standard Time))>
oops appreciation is spelled wrong. my apologies
Mark(Fri Feb 13 2009 17:56:25 GMT-0800 (Pacific Standard Time))>
Do you have a link?
Christian_(Fri Feb 13 2009 14:56:59 GMT-0800 (Pacific Standard Time))>
yes, yes i do. would you like it? it is a Free mixtape, so it is not against the law to have it.
Mark(Fri Feb 13 2009 17:57:25 GMT-0800 (Pacific Standard Time))>
Give me the link, and I go to it when I'm home
Christian_(Fri Feb 13 2009 14:58:27 GMT-0800 (Pacific Standard Time))>
ok. one second. and also could you give me a review of what you think of it, including tracks you think are especially good?
Mark(Fri Feb 13 2009 17:58:40 GMT-0800 (Pacific Standard Time))>
Sure
Christian_(Fri Feb 13 2009 14:59:06 GMT-0800 (Pacific Standard Time))>
http://www.zshare.net/download/5557056704f4d392/#
Christian_(Fri Feb 13 2009 14:59:21 GMT-0800 (Pacific Standard Time))>
please leave me the review at *********
Christian_(Fri Feb 13 2009 14:59:23 GMT-0800 (Pacific Standard Time))>
thank you.
Mark(Fri Feb 13 2009 17:59:12 GMT-0800 (Pacific Standard Time))>
Thank you!
Mark(Fri Feb 13 2009 17:59:22 GMT-0800 (Pacific Standard Time))>
You're welcome!
Christian_(Fri Feb 13 2009 14:59:42 GMT-0800 (Pacific Standard Time))>
Have a nice day.
Mark(Fri Feb 13 2009 17:59:37 GMT-0800 (Pacific Standard Time))>
We strive to exceed your expectations and hope that you will take a moment to complete the 3 question survey that will follow our interaction, your feedbackwill help us to continue improving how we serve you. The survey will pop up on your screen after you end this chat.
Mark(Fri Feb 13 2009 17:59:41 GMT-0800 (Pacific Standard Time))>
Thank you for choosing Comcast as your service provider and have a great evening. Should you require any assistance in the future, please chat with us again at
http://www.askcomcast.com/contactus.asp Customer Service Specialists are available 24 hours a day, 7 daysa week.
Mark(Fri Feb 13 2009 17:59:44 GMT-0800 (Pacific Standard Time))>
Analyst has closed chat and left the room
analyst Mark has left room