Originally Posted by
RedMan
Originally Posted by
CollegeKicks
RedMan wrote:
Who is your service provider and what excuses are you using to get a replacement Tour?
I'm with Sprint.
I've had legit issues with each one (screen flicker, trackball, call quality, etc.) so I wouldn't call them excuses really.
This all happened within the span of a week, so I went to the store that I made the purchase at and they gladly switched it out for me.
HEADS UP TO ALL TOUR OWNERS (BOTH SPRINT & VERIZON)
If you are having trackball-related issues with your device and are going in store to swap it out for another one, do the following to avoid a possible return trip:
- Request that the sales rep replace your Tour with one having a production date of mid-August or later. The production date is located on the upc label towards the bottom and it'll look something like this for example: "130809" which signifies a production date of August 13, 2009
- When they bring it to you and open the box to activate the device, have them take the battery cover off and locate a sequence of numbers in white printed vertically on the left hand side of the device. You'll notice 3 numbers in the middle. "004" means that it was part of the first batch and will likely have issues. "005" is the batch produced after the complaints were made, so any device with "005" on it will most likely be problem free.
Hopefully this helps some of you out that are having problems with your devices
Make sure you tell them that you spoke to a rep on the phone before you came in and that they're the one who informed you of this. Otherwise they'll just give you whichever one they want.