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Same thing with me man. I can make a new pair if I want but they said I have to mail the ones I have back first and then ill get the voucher for a new pair......My Mowabbs had an error in that the plastic piece in the side was black instead of grey like I asked for. I called about it and sent them pics and they're gonna refund me the money and then I can make up a new pair but there was no talk of "keep them and we'll send you a corrected pair" or anything like that. Guess they had enough of those issues they were leaking too much money on it. Minor mistake but it makes a big difference to me regarding the look of the shoe.