Phone Troubles

[Coromanti]

So I got a new phone as an upgrade about two days ago.  The phone is a Samsung Galaxy Note 3.  I bent over to tie my shoelaces and it fell out my hoodie pocket.  It fell lightly but as a result the entire screen permanently blanked out.

Will they replace my phone free of charge?

If they do, is it an immediate replacement? Do they fix it in the store?

How long does the process usually take?

 

[milestailsprowe]

Who are you with and did you pay for insurance?

 

[Coromanti]

Who are you with and did you pay for insurance?

ATT and I don't know. My mom bought it and sent it to me.

 

[keko jones]

Free? Buahahahahahaha

 

[milestailsprowe]

If you have insurance its gonna be $50-$200 deductible. if no insurance your gonna have to find a person

 

[916kid]

not sure how att works but all phones bought should have a 1 year warranty. usually thru warranty if there is no visible damages is shown on phone, then you can get it replaced.


another way is contact samsung and send the note 3 to them and they will fix it with no charge, bad side is it takes about 4 weeks.

hope that helps a bit

 

[championboyz7]

Get the receipt take it to the store and tell them it stopped working .
You're within the 30 days so you should be able to exchange it. I hope .
Make sure there's no physical damage tho

 

[6 Rings G.O.A.T.]

If you just got it.. It should be under warranty..

 

[milestailsprowe]

True if the damage on the outside isnt huge you can claim warrenty

 

[yeezusdisciple]

Return it and get an iphone

 

[916kid]

Return it and get an iphone

you are telling him to downgrade?