Porsche and General Motors TOP JD quality rankings for 2013 VOL. scion came dead last

70,132
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Joined Aug 1, 2004
[h2]GM brands ace quality survey, Porsche in first and Scion is dead last[/h2]


(Photo: GM)

[h3]Story Highlights[/h3]
  • General Motors moves up in the closely watched quality survey
  • Ford remains stuck near the bottom
  • Toyota's Lexus is third, but Scion is dead last

Four years out of bankruptcy reorganization, General Motors has risen dramatically up the ranks in one of the auto industry's most respected measures of new vehicle quality.

The company's GMC truck brand jumped to No. 2 among all brands -- just behind Porsche -- for fewest new vehicle problems in the 2013 J.D. Power and Associates' Initial Quality Study. GM's Chevrolet brand rose to fifth in the annual ranking, and its other two brands, Cadillac and Buick, both beat the industry average.

The Chevy brand also took five of the 26 top awards for individual models with best quality vs. other vehicles in the same car or truck market segment based on size, type and price (full ranking of brands and listing of category winners below).

"GM has the best quality of any corporation in industry," says Dave Sargent, J.D. Power's vice president of global automotive. It shows how fast a company with a flawed quality reputation can turn things around. "People were alleging their quality was so bad they deserved to go out of business."

The survey, conducted from February through May, tracks owner complaints about problems in manufacture or design in the first 90 days of ownership and rates brands and models by average problems per 100 vehicles.

GMC marketing head Tony DiSalle was proud of his brand's rise: "Perfecting the customer experience is everything to the GMC brand, from the first visit to the dealership, or drive home, or 10 years down the road. This study demonstrates that the brand is following through on its commitment to quality."

The No. 1 Porsche brand, of course, was proud to beat everyone. "Porsche stands for sportiness and performance," said Matthias Müller, CEO of Porsche AG. "We are pleased to see that our equally high levels of quality in design, development and production have also been confirmed with these awards."

While edged for the top spot by Porsche, GMC even beat Toyota's luxury brand Lexus, a perennial top dog in the quality rankings that ranked third. Toyota's namesake brand, meanwhile, placed a respectable seventh, but in one of the stunners in this year's survey, Toyota's youth-oriented Scion brand sank to dead last.

For the survey's 27th year, J.D. Power has shaken up its process to put emphasis on design problems, not just manufacturing goofs. The ratings company says two thirds of complaints about cars in the first 90 days of ownership are related to design. As a result, only 9% of those problems are presented to dealers for solutions, compared to 28% who take back their cars for a repair.

J.D. Power's new system, which now uses online responses to get more detailed and immediate information, in recent years also has tended to tar automakers on high-tech issues where buyers find complicated systems, such infotainment or navigation, hard to figure out or cumbersome to use Sergeant says.

Toyota spokesman Mike Michels says Lexus' high rank showed the brand has avoided the issues with fancy electronics that dogged some others. He says Lexus has a technology specialist and a delivery specialist at every dealership. The former troubleshoots technology issue, such as phone pairing, while the latter explains to buyers all the high-tech features of their new car.

Michels says Scion fall from grace was driven by out-of-the-gate problems on the new FR-S sports car (sibling to Subaru's BRZ). He says owners complained about engine stalling and condensation in the taillights, issues that since have been solved. Also the car doesn't have a lot of storage space or cupholders, he says.

Owner problems with high technology, continue to dog the Ford brand, which has taken a beating in the rankings in the past three years in large part due to dissatisfaction with its high-tech MyFord Touch infotainment systems. The Ford brand is in the bottom third this year, although its premium Lincoln brand was slightly above the industry average.Ford fired a preemptive strike against the survey results on Monday by announcing that it will add low-tech knobs to its systems' confusing electronic touch controls.

Technology could be helping automakers such as GM, which has emphasized ease-of-use in deploying advanced touchscreen infotainment systems, while punishing others, such as Ford, which have rushed to roll out gee-whiz technology across their lines.

Notably, GMC's second-place finish includes its last-generation 2013 model pickup trucks -- for which GM has had years to work any quality kinks -- but they are being replaced now by an all-new 2014 model. That could threaten its ranking next year.

Sargent, however, says the GM has had a wholesale change in philosophy and no longer rolls out new models with initial quirks it knows will need fixing. Now , he says, GM is building in quality from the start.

While GMC was GM's top brand overall, its mainstream Chevy badge the clear winner this year in model segment wins or ties with its Avalanche, Camaro, Impala, Silverado HD and Tahoe. Next highest in model wins came Honda, Kia, Mazda and Porsche, each with two. Here are the full brand and model segment results:

BRAND RANKING

Average problems per 100 vehicles of whole line:
  • Porsche 80
  • GMC 90
  • Lexus 94
  • Infiniti 95
  • Chevrolet 97
  • Acura 102
  • Toyota 102
  • Honda 103
  • Jaguar 104
  • Hyundai 106
  • Kia 106
  • Mercedes-Benz 106
  • Audi 108
  • Cadillac 108
  • Buick 109
  • Chrysler 109
  • Lincoln 113
  • INDUSTRY AVERAGE 113
  • BMW 114
  • Volvo 114
  • Smart 115
  • Land Rover 116
  • Jeep 118
  • Volkswagen 120
  • Mazda 125
  • Subaru 128
  • Dodge 130
  • Ford 131
  • Ram 132
  • Mini 135
  • Nissan 142
  • Mitsubishi 148
  • Fiat 154
  • Scion 161
TOP 3 CARS BY TYPE

In order by fewest problems per 100 vehicles (fewer than three means no others beat the segment average):
  • City Car: Smart Fortwo, Chevrolet Spark
  • Subcompact car: Mazda2, Hyundai Accent, Honda Fit
  • Compact car: Honda Civic, Toyota Corolla, Honda Insight
  • Compact Sporty Car: Mazda MX-5 Miata, Volkswagen Eos, VW GTI
  • Compact Premium Car: Acura TL, Infiniti G, Cadillac CTS
  • Compact Premium Sporty Car: Porsche Boxster, Nissan Z, BMW Z4
  • Midsize car: Toyota Camry, Hyundai Sonata, Buick Regal
  • Midsize Sporty Car: Chevrolet Camaro (tie), Ford Mustang (tie)
  • Midsize Premium Car: Hyundai Genesis sedan, Mercedes-Benz E-Class, Jaguar XF (tie), Lexus GS (tie)
  • Midsize Premium Sporty Car: Porsche 911
  • Large Car: Chevrolet Impala, Hyundai Azera, Chrysler 300
  • Large Premium Car: Lexus LS, Audi A8, Porsche Panamera
TOP 3 CROSSOVERS (CUV), VANS, TRUCKS BY TYPE
  • Sub-compact CUV: Buick Encore (tie), Kia Sportage (tie), Nissan Juke
  • Compact CUV: Honda CR-V, Toyota FJ Cruiser, Chevrolet Equinox
  • Compact Premium CUV: Mercedes-Benz GLK, Audi Allroad, Acura RDX
  • Compact Multipurpose Vehicle: Kia Soul, Mazda5
  • Midsize CUV: Nissan Murano, Buick Enclave, Hyundai Santa Fe
  • Midsize Premium CUV: Infiniti FX, Lexus GX, Porsche Cayenne
  • Minivan: Chrysler Town & Country, Honda Odyssey
  • Large CUV: Chevrolet Tahoe, Toyota Sequoia
  • Large Premium CUV: Cadillac Escalade, Mercedes-Benz GL Class
  • Large Light-Duty Pickup: Chevrolet Avalanche (tie), GMC Sierra (tie), Chevrolet Silverado
  • Large Heavy-Duty Pickup: Chevrolet Silverado HD, GMC Sierra HD
http://www.usatoday.com/story/money/cars/2013/06/19/jd-power-initial-quality-survey-gm-ford/2437115/
 
32,404
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Joined Oct 8, 2002
Porsche been building the same car for a million years, they should have it right by now.
 
59,997
37,210
Joined Dec 13, 2004
It's a bit different this year though, seems more people are just confused on how to use all these new techs.


The majority of problems owners experience with their new vehicle in the first 90 days of ownership are design-related rather than manufacturing defects. These design problems are far less likely to be successfully resolved at the dealership than are defects, according to the J.D. Power 2013 U.S. Initial Quality StudySM (IQS) released today at an Automotive Press Association luncheon at the Detroit Athletic Club.

The J.D. Power Initial Quality Study, which serves as the industry benchmark for new-vehicle quality, has been redesigned for 2013. The study has been enhanced to better measure the quality of today's vehicles, particularly problems related to new technologies and features now being offered. In addition, the study, now in its 27th year, allows for more detailed feedback from new-vehicle owners.

Nearly two-thirds of the problems experienced in the first 90 days of ownership are related to the vehicle's design, as opposed to components that malfunction. For example, the component may be working as designed, but owners deem it a problem because it may be difficult to understand or operate.
 
20,596
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Joined Apr 15, 2007
Where is the report that says my car will run forever if maintained properly :lol:
Initial quality of new vehicles seems like something im not really that worried about. When my touch screen gps crashes 3 days after i bought my car...i don't think i will really care that much...but when my transmission blows out after 60k miles i will have an issue.
 
18,299
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Joined Apr 1, 2009
Are Porsches still considered high end luxury cars? I see them everywhere like Benzs and BMWs these days. Even young kids driving them, young as in early 20s
 
7,740
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Joined Feb 5, 2013
Are Porsches still considered high end luxury cars? I see them everywhere like Benzs and BMWs these days. Even young kids driving them, young as in early 20s
honestly once the cayennes were unleashed their status dropped to me. in my eyes they're almost the bottom of high-end luxury cars along with maserati , reason you can get a used cayenne for 45k ive seen 2011 panameras go for 60k same with maseratis used gt's and quattroportes go for damn near 35% off once they leave the dealer 2010 quattroportte 52.000 with 18k on the dash seen a 2011 gt in san anotonio with sticker price of 68k when brandnew retails for 139k. Dont get me wrong im in the process of a major whip upgrade in a few months as im holding down 6 cars right now and both porsche and maseratis are on the list but right above those is aston martin and thats the brand ive been gravitaing toward for awhile now ive test driven 2011 rapid, rapide s, db9 , and dbs and it's nothing like it specially those swan doors. If i decide to go with the porchse im looking at 911 turbo all black edition (which i found in s.a. for 75k ) or the big boy gt3 if Maserati ill probally cop 2 a used quattroportte and a drop top gt for the same price of an aston. 

and to answer your ? directly ive seen alot of cayennes and boxers about the same clip as i see range rovers 
 
Last edited:
21,365
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Joined Nov 20, 2003
For example, the component may be working as designed, but owners deem it a problem because it may be difficult to understand or operate.
End thread. Stupid way of ranking things. American society has been so dumbed down that people can't figure out things as simple as cruise control buttons, that's actually listed in their survey.
 
7,740
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Joined Feb 5, 2013
End thread. Stupid way of ranking things. American society has been so dumbed down that people can't figure out things as simple as cruise control buttons, that's actually listed in their survey.
Hella stupid, people give up before they even try now a days
 
16,210
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Joined Jan 5, 2004
honestly once the cayennes were unleashed their status dropped to me. in my eyes they're almost the bottom of high-end luxury cars along with maserati , reason you can get a used cayenne for 45k ive seen 2011 panameras go for 60k same with maseratis used gt's and quattroportes go for damn near 35% off once they leave the dealer 2010 quattroportte 52.000 with 18k on the dash seen a 2011 gt in san anotonio with sticker price of 68k when brandnew retails for 139k. Dont get me wrong im in the process of a major whip upgrade in a few months as im holding down 6 cars right now and both porsche and maseratis are on the list but right above those is aston martin and thats the brand ive been gravitaing toward for awhile now ive test driven 2011 rapid, rapide s, db9 , and dbs and it's nothing like it specially those swan doors. If i decide to go with the porchse im looking at 911 turbo all black edition (which i found in s.a. for 75k ) or the big boy gt3 if Maserati ill probally cop 2 a used quattroportte and a drop top gt for the same price of an aston. 


and to answer your ? directly ive seen alot of cayennes and boxers about the same clip as i see range rovers 
Don't get a GT3... You'll want to off yourself after driving it in any city or traffic at all... If you gonna get it as a Sunday Special, go ahead.... but a daily-ish driver, go for the Turbo...
 
7,740
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Joined Feb 5, 2013
Don't get a GT3... You'll want to off yourself after driving it in any city or traffic at all... If you gonna get it as a Sunday Special, go ahead.... but a daily-ish driver, go for the Turbo...
thats why im not rushing to scoop up anything yet i gave myself till september to make a decision. this is something im going to own forever im giving up and selling all the other whips and im gonna keep a max of 2 i need an everday driver / truck and the other is gonna be my toy. 
 
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