Originally Posted by
Brandon3000
my former place of employment.
if you've purchased a phone or phone accessories (bluetooth, case, chargers ect) you can return them to a CORPORATE store to J them out or exchanger them for the same or new accessory within the first year for any reason. We have a problem with people simply doing this once a year for YEARS and theres no real way to regulate it... so if your case is busted looking or your car charger or bluetooth is just old... turn it in.
also if your a new customer, you have a lot of juice. meaning you can ask for a $50-$100 credit on your first bill being a new customer and if its the end of the month especially your likely to get it because of the sheer thirst managers have.
feedback is everything. if you complain that your getting poor service by a store rep or if they're not appreciating the $2K your kicking to at&t each year? talk to a manager, i've seen the squeaky wheel get greased mulitple times to the tone of $100 credits just to keep customers happy. Just mention good ol C.F.T the customer feedback tool.
also if you ever go over on your minutes, simply visit a store, have them call customer care and ask them to change your minute plan for that month and back date your bill. I've done this first hand and saved thousands over my time with the company. the trouble is usally customers just pay it thinking they were in the wrong. you weren't and you have rights...
lastly at&t Uverse is a *%*%%%@ joke. its a terrible service and the bills fluctuate ridiculously. blackouts and multiple times i've seen customers lose internet service for days on end for no explainable reason. those discounts are a joke, you get what you pay for.
one more. 9 time outta 10 you are eligible for SOME TYPE OF DISCOUNT on your at&t cell phone bill. Whether its as a college student, or employee of the state in some respect you can always get at least 15% off your bill which could translate to a free month of service or more. Just ask.
peace guys
and for the record, i left at&t voluntarily and was happy for my time there. I just cant stand when customers over pay for something.