verizon wireless return policy?

[kobe4threebang]

basically i own a samsung fascinate i honestly like the phone its super slim and has a great screen, but ive had nothing but problems w/ the thing, freezing in the middle of the night, super glithcy, the fact that i was told that 2.2 was going to come out in sept when got the phone and its still not out, and i dont need to go into everything buts its been a disaster software wise i am on my 3rd one and i literally cant get service any more, ive heard rumors that if u return a phone 3x they will let u get a totally diff phone? true?  

 

[kobe4threebang]

basically i own a samsung fascinate i honestly like the phone its super slim and has a great screen, but ive had nothing but problems w/ the thing, freezing in the middle of the night, super glithcy, the fact that i was told that 2.2 was going to come out in sept when got the phone and its still not out, and i dont need to go into everything buts its been a disaster software wise i am on my 3rd one and i literally cant get service any more, ive heard rumors that if u return a phone 3x they will let u get a totally diff phone? true?  

 

[snkrfrk]

It's true.

 

[snkrfrk]

It's true.

 

[gil23]

Been there done that.

 

[gil23]

Been there done that.

 

[kobe4threebang]

so how should i go about this?

 

[kobe4threebang]

so how should i go about this?

 

[neverflopped]

This happened to me recently with my droid. Went thru 4 in a little over a year. If u go to the Verizon store they are just gonna tell u that they don't do the "different phone after 3rd replacement " thing anymore, and they'll try to make u either upgrade to a different phone or accept another refurbished fascinate.

What I did was call customer service. I talked to the lady and politely told her my situation and if I can get a different phone. She told me the same thing the girl at the Verizon store told me. Then I politely told her that a previous Verizon worker told me about the "different phone after 3rd replacement" thing. She said she's sorry that I was misinformed but what she will do is transfer me to technical support and that they MIGHT be able to help me.

When I talked to dude at technical support I told him about my situation and if it was possible for me to get a different phone (I had a droid). He asked what kind of phone would I want. Told him anything but the droid...like a droid 2 or of that value. He then said he can send me a droid x but I'll have to buy a battery (because its still refurbished). I agreed and now I have a droid x...without having to upgrade

 

[neverflopped]

This happened to me recently with my droid. Went thru 4 in a little over a year. If u go to the Verizon store they are just gonna tell u that they don't do the "different phone after 3rd replacement " thing anymore, and they'll try to make u either upgrade to a different phone or accept another refurbished fascinate.

What I did was call customer service. I talked to the lady and politely told her my situation and if I can get a different phone. She told me the same thing the girl at the Verizon store told me. Then I politely told her that a previous Verizon worker told me about the "different phone after 3rd replacement" thing. She said she's sorry that I was misinformed but what she will do is transfer me to technical support and that they MIGHT be able to help me.

When I talked to dude at technical support I told him about my situation and if it was possible for me to get a different phone (I had a droid). He asked what kind of phone would I want. Told him anything but the droid...like a droid 2 or of that value. He then said he can send me a droid x but I'll have to buy a battery (because its still refurbished). I agreed and now I have a droid x...without having to upgrade

 

[gil23]

Take the phone to verizon and tell them bs, it's freezing Laggin etc.. do it often also call customer service and be polite. Do it until you get the phone exchanged 2 times, at the third they should offer you a different phone.. you gotta renew your contract tho

You gotta Hustle if you want a different phone

Thank me later....

 

[gil23]

Take the phone to verizon and tell them bs, it's freezing Laggin etc.. do it often also call customer service and be polite. Do it until you get the phone exchanged 2 times, at the third they should offer you a different phone.. you gotta renew your contract tho

You gotta Hustle if you want a different phone

Thank me later....

 

[kobe4threebang]

Originally Posted by gil23

Take the phone to verizon and tell them bs, it's freezing Laggin etc.. do it often also call customer service and be polite. Do it until you get the phone exchanged 2 times, at the third they should offer you a different phone.. you gotta renew your contract tho

You gotta Hustle if you want a different phone

Thank me later....

done this already this is my 2nd fascinate and my 3rd different phone i started w/ a droid 2 but returned it with in the return policy b/c it was like carrying around a brick in my pocket and it was brand new with dust under the screen and dead pixels,  went to verizon fri and the cocky salesman who every problem i told him about his answer was rebooting the phone, after i did that and lost all my crap on my phone, it still acts up

 

[kobe4threebang]

Originally Posted by gil23

Take the phone to verizon and tell them bs, it's freezing Laggin etc.. do it often also call customer service and be polite. Do it until you get the phone exchanged 2 times, at the third they should offer you a different phone.. you gotta renew your contract tho

You gotta Hustle if you want a different phone

Thank me later....

done this already this is my 2nd fascinate and my 3rd different phone i started w/ a droid 2 but returned it with in the return policy b/c it was like carrying around a brick in my pocket and it was brand new with dust under the screen and dead pixels,  went to verizon fri and the cocky salesman who every problem i told him about his answer was rebooting the phone, after i did that and lost all my crap on my phone, it still acts up

 

[gil23]

Call customer service and talk to someone... go to a different verizon store.

 

[gil23]

Call customer service and talk to someone... go to a different verizon store.