- 1,908
- 2,867
- Joined
- Jan 28, 2013
Nike Customer Service.
Three years ago bout a pair of the original Hyperev
They ripped my first day playing in them.
Customer service advised me to mail them the shoes.
I mailed them... and they mailed them back saying it was not a manufacturer defect.
I called in to complain
They advised me to send pictures for further review. I sent the pictures.
They again denied my claim.
I called in to speak to a manager.
This woman got on the phone and said, "I don't know if you are a high school kid or whatever, but we can't just go around replacing everyone's shoes." Don't call back.
Mind you I was extremely patient and professional throughout the process. I was also 32 years old and wanted a new pair of shoes for the principle of it... not the money.
I have since sold every Nike item I owned, and refuse to ever buy Nike again.
Three years ago bout a pair of the original Hyperev
They ripped my first day playing in them.
Customer service advised me to mail them the shoes.
I mailed them... and they mailed them back saying it was not a manufacturer defect.
I called in to complain
They advised me to send pictures for further review. I sent the pictures.
They again denied my claim.
I called in to speak to a manager.
This woman got on the phone and said, "I don't know if you are a high school kid or whatever, but we can't just go around replacing everyone's shoes." Don't call back.
Mind you I was extremely patient and professional throughout the process. I was also 32 years old and wanted a new pair of shoes for the principle of it... not the money.
I have since sold every Nike item I owned, and refuse to ever buy Nike again.