Many employees say that their overall wages decreased, even though management coupled the elimination of tips with an hourly pay increase.
dcist.com
The messaging around the eradication of tips also made some current and former baristas feel as though they were misleading customers. Six Compass employees at different locations say they were trained to tell customers who asked about tipping that Compass raised its drink prices so that tips weren’t necessary. Compass co-owner Michael Haft says that messaging isn’t a part of the official training documents.
A memo that went out to Compass employees before the change went into effect on March 1, 2020, stated that the decision was based on a comprehensive customer survey and evaluation of their tipping rates. (The memo was sent before the pandemic began to impact D.C.)
“We have determined that the majority of our customers tip out of a sense of obligation rather than genuine individual desire,” the memo said. “We have decided that, going forward, the price on the menu will be inclusive of customer service.”