larrydavidswag
Banned
- Feb 27, 2011
- 1,767
- 10
Originally Posted by moundraised23
i used 2 work inthe retention dept at tmobile, see if this helps....
1. true enough, u chose to stick with the phone the 1st timed it +$$!** up, so alot of the blame falls on u
2. after your 3rd replacement phn, they should have offered u a brand new phn
3. u should to spk with the retention dept...not a "supervisor", threaten to cancel ur contract.
depending on how long you've been wit them and your tone will deteremine how they'll help u out
hope that helps
and yes, !$%% tmobile
1.) i was never given a choice besides a refurb, which i had to take, because they had this new update, which didnt fix MY phone, but somehow would fix the refurb., so yeah, its totally my fault the phone is trash.
2.) only thing i was offered, after 4 days of calls, was the ability to purchase any phone at discount.
3.) everytime i ask for ANY department, i wait on hold for 45 minutes before hanging up.