Fixing a Blocked Email Account

Discussion in 'FAQ / How-Tos / General Support' started by ARK, Aug 22, 2018.

  1. ARK

    ARK

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    Hi All,

    Trying to post this as it seems important. I'm hoping a post about this issue could help other users who come across this problem.

    This morning my account was crippled with the warning message of:

    Attention: Attempts to send emails to ________ have failed. Your current email provider has throttled, blocked, or bounced our emails you have selected to receive. We recommend a different email provider entirely to resolve this issue. If you still have questions, please contact us at: support@niketalk.com. Thank you!

    I couldn't reply to forums, make new conversations, etc. Every thread I went to said: (You have insufficient privileges to reply here.) I emailed Support and sent a reply from a previous conversation to @Methodical Management for answers. I did have to change my email address to get my account working again. However its not ideal because I use this account for professional uses only.

    Is there any way to get this reverted back so I can use my personal email address again? I'm afraid to switch my address back and have the confirmation email blocked at the server level.
     
    HellaSteph likes this.
  2. HellaSteph

    HellaSteph formerly HuddlerSteph Staff Member

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    Hi Noah, we have reached out to you privately to resolve this. Please let me know if you have any questions or if you still need help. Thanks!
     
    ARK likes this.
  3. ARK

    ARK

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    Yes thanks. Is there anything documented to prevent other users from having the same errors?
     
  4. HellaSteph

    HellaSteph formerly HuddlerSteph Staff Member

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    Yeah, when we send you a message like that, please use an email domain that does not limit or block your emails from getting to you. :wink:
     
    ARK likes this.
  5. Methodical Management

    Methodical Management Administrator Staff Member Co-Founder

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    Just a general word on why this is necessary, even for those who don’t subscribe to any threads or receive email notifications: if your email domain doesn’t receive messages from our server, the system can’t send you password recovery emails. We need to make sure everyone’s email works to help protect and secure your accounts.

    In 18 years, we’ve seen far too many users lose their accounts because they don’t have the password and can no longer access an outdated or disposable email account they used to register.
     
    ARK likes this.