How long is TOO long when being put on "hold?"

Discussion in 'General' started by doublejs07, Dec 28, 2009.

  1. doublejs07

    doublejs07

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    Just curious....I was just skimming thru that Supreme thread and some dude said he waited for about 7 minutes for an employee to get off the phone so he couldbuy a damn hat. Let's broaden this to being put on "hold" by anyone who works in some sort of customer service? What's your limit beforeyou either hang up or walk out (depending on the situation)? For me, let's say I'm calling to order food...if I'm on hold for more than a minute,I'll hang up.....maybe I'll try again later, or most likely I'll end up ordering from somewhere else....I dunno how dude stood there blatantlybeing ignored and STILL gave them his $... [​IMG] There's gotta be a limit to your patience, right?
     
  2. htwn hitman

    htwn hitman

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    im impatient 2 mins max
     
  3. sofreakinwavy

    sofreakinwavy

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    depends who im talking to

    if its family ill wait longer

    food..no more than a minute

    wifey..no more than 5 minutes
     
  4. ooiron manoo

    ooiron manoo

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    I'm a patient man, but I can't stand disrespect.

    The dude in the Supreme thread just took it, [​IMG]. You can tell when the person on the phone is dealing with a Customer Service issue. I would've saidsomething if I was the dude in the Supreme store and the CSR would blatantly ignore me while on a personal call.

    I don't hold for anyone on the phone longer than a minute. I will just call back.
     
  5. cidman911

    cidman911

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    Anybody ever fall asleep while waiting on a T-Mobile rep to reach you?

    I doze off for like 5 minutes, woke up and the damn muzak was still playing...

    [​IMG][​IMG]
     
  6. shoes n basketball

    shoes n basketball

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    Uhhh.

    Family...1 minute(THERE FAM !!* I gotta wait for?)
    Girl... 3 minutes. (Still faulty she puttin her boy on hold)
     
  7. bigmike23

    bigmike23

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    Family or firends get 1 minute

    Customer Service issue i will give some time
     
  8. af1pops12

    af1pops12

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  9. thunderchunk69

    thunderchunk69

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    on the phone, I just use speaker and do what I need to do.
    I always carry a headset as well.
    just make sure I mute it so they don't catch me mumbling or talking to someone else
     
  10. doctor knows best

    doctor knows best Banned

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    REALLY?
     
  11. trelvis tha thrilla

    trelvis tha thrilla

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  12. whyte1der05five

    whyte1der05five

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    This happened like last year.


    I was having a problem with my sirius satellite radio ...

    They had me onhold for almost 30 min.

    I called back a min later, explained that I was onhold for 30 minutes.

    What do they do?

    Put me onhold for another 10 min.

    [​IMG]



    I went crazy when they came back on the phone, said I had enough and to just cancel all my radios.

    The guy said okay you want to cancel? Told me he was transfering me and hung up on me.

    [​IMG][​IMG]



    I took the L and called the next day.

    Ended up getting 3 months free and a new radio sent out for nothing.
     
  13. cidman911

    cidman911

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    ^ Yea.

    It's a term for like elevator, department store & phone-hold music...

    Look it up.

    [​IMG]
     
  14. enphan

    enphan

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    once i actually realize that im still on the phone and on hold, i hang up.
     
  15. casperjr

    casperjr

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    the moment i realize im still on hold
     
  16. getyashinebox

    getyashinebox

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    retail maybe like a minute on the phone, but to be blown off in person is a huge disrespect to me, so I wouldn't take that at all.

    for food, I'm patient if it's dinner time & I know the place gets crowded so maybe a few minutes.
    If it's an off-time or whatever a little less

    for customer service-type situations, you pretty much have no choice but to stick in there, I've held on the phone for 20min+

    my GF I just tell her to call back
     
  17. Master Zik

    Master Zik

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    45 seconds
     
  18. Phone-

    Food: 1 1/2 minutes
    Customer Service: 10 minutes
     
  19. big j 33

    big j 33

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    With food I'll wait a minute, usually if they have you on hold, then they're incredibly busy and the food will take awhile, so it's not even worthit.

    With a product or customer service of some kind, probably 5 minutes and I'll call back.

    If it goes longer than that again I'll probably wait 10-15. Depends on how important it is.
     
  20. tony ayooo

    tony ayooo

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  21. jdi23

    jdi23

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  22. menacin methods

    menacin methods

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    couple months ago i had a dream i was driving to the airport and i called american airlines and i was put on hold my entire dream [​IMG]
     
  23. npa07

    npa07

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    30 seconds then im hangin up unless it my moms or something
     
  24. vanillagorilladx

    vanillagorilladx

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    Backfire... "A trademark for recorded background music transmitted by wire on a subscription basis to places of business, etc; Easy listeningmusic in general"
     
  25. blackstilettos

    blackstilettos

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    It depends. If I know I'm going to be on hold (like with a company or whatever), I put it on speaker and go about my business. The most I waited once was30 min with Bank of America because someone was going around charging my credit card, and I wasn't going to get off the phone until the situation wasresolved.

    With my family, bf, and friends, I'm very impatient. You have 30 seconds or call me back. I don't even like talking on the phone to begin with, so theyaren't about to prolong my discomfort and waste my time by putting me on hold.