- Joined Jun 1, 2015
You should call up UPS.Dropped off a pair of shoes at the main UPS facility on July 2nd to return to GOAT for credit and it was suppose to be delivered back to them on July 5th. Tracking isn’t showing any movements after dropping it off, no “origin scan” or anything. Messaged GOAT and attached a pic of the drop off receipt and their response was:
“Thanks for reaching out.
I would recommend contacting your courier to ensure they scan your return package to avoid any issues.
We hope all goes well.”
Wtf type of respond is this? I responded and told them I went on Friday to make sure and it shows dropped off, it even says it in the tracking. Then they responded with:
“I’ve escalated this ticket and a member of our team will follow up with you. You should receive an update within 48 business hours, at the latest.
If not, please follow up with us by responding to this email thread. Creating new tickets for the same issue will further delay response time and will cause confusion.
We appreciate your patience and understanding.”
It’s almost like they didn’t even read my message thoroughly the first time.