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Word. I did this for my pair I paid resell from a local m&p. The lid was dented all crazy, switched no problem. When I copped the Handcrafted pair from them a couple weeks ago as soon as they brought them out I asked for another pair cause the whole box was jacked up. Then the fresh box pair had a damaged 3M panel on one shoe so I asked to swap the one shoe. The owner lady was like "you know this a hot item and everyone wants these". I was like, so? I'm paying MY money for these!never feel ashamed to ask, you’re the customer paying 140-190$. May as well get the best of the bunch.